We take great care in delivering your products to you hence we partner only with reputed national courier companies to ship your orders.
Our packaging does not have any branding, marking or product description to ensure you can have your order delivered anywhere you want to, even your place of work!
Based on the product category and stock availability, we generally ship the product within maximum time of 2-3 days of receiving the order. The delivery of the product varies as per the Pincode however it takes 5-6 days at max for the delivery from the date of shipping. For some locations which are not serviceable by all our courier partner, we ship the product with third party courier companies in which the delivery time may be longer than mentioned above. Kindly contact customer care for knowing delivery time for such locations. In total, it may take max of 6-7 days for the delivery from the ordered date.
You can track your order online once it is dispatched for delivery. The tracking number will be sent to you by SMS or Email. In case you do not receive the tracking number, email us at email@example.com. Our team will respond back within 4 hours of receiving the email.
In the unlikely event of we being unable to deliver any items in your order, be assured that you will not be charged for that item in case of Cash on Delivery (COD) payment, and full amount charged for the item will be refunded in case of online payments. We are committed to delivering your order accurately, in good condition, and always on time.
NOTE - Please note that we do not dispatch more than 2 products in one COD order/one customer/one address. In case you want to opt for COD option, kindly select max of 2 products.
Also if any COD order is not accepted by the customer and returned to us, the next order by the same customer will levy shipping charges and order needs to be prepaid.
Please Note Our Shipping Policy Below:
- We currently deliver to most cities across India
- We ship items within 2 working days of order placement.
- In the unlikely event that we are not able to ship your order completely within 2 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.
- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
- While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
- If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package, and call our customer care or email us at 'firstname.lastname@example.org', mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- Please note all products will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
EXPRESS DELIVERY OPTION -
In case if you want delivery within 1-2 days, we do provide the Express Delivery services where we use Bluedart Only as our partner. Please note the following conditions to avail Express Delivery services.
1) Express Delivery services are chargeable. Select the 'Express Delivery' option during checkout to know the charges.
2) For Tier 1 cities and Metros, the delivery would be done within 1-2 days and for Tier 2-3 cities, delivery would be done within 2-3 days (Sunday not counted).
3) Cash on Delivery COD payment option is NOT AVAILABLE in Express Delivery services. In case you want to opt for the Express Delivery, kindly select 'Express Delivery' as payment option during checkout.
4) Note that in case of the Return of the product/s due to any reason, the Express Delivery courier charges shall be NON-REFUNDABLE. Only the products cost will be refunded as per the return policy applicable.
5) If the order is placed before 3 PM, the order will be dispatched on the same day or else will be dispatched the next day as the cut off time for pickups is 3 PM (Sundays not counted). Expected time for delivery is 24 - 48 hours from the time of dispatch.
6) In case of any further query, please email to us on email@example.com
WRONG / DAMAGED PRODUCT RECEIVED POLICY -
NOTE - Please note that you are kindly requested to kindly shoot a video while opening the package delivered by courier partner. In case the product is different/damaged in the package, the video will help us to investigate the issue and escalate with our courier partner. We will accept the request for refund in the case of wrong product delivered/damaged product delivered ONLY in case if the video is submitted to us showing the opening of the package. The images sent wont be eligible for refund of money in the above case. We hope you understand our policy and bear with us.