RETURNS & EXCHANGE POLICY
We Offer 7 Days 'No Question Asked' Returns & Exchange Policy on all the products.
RETURN & EXCHANGE POLICY
Be it any reason, we will not ask, just tell us and we will arrange pickup the and refund your entire amount.
We utmost believe in customer satisfaction and convenience and if you are not delighted with our product, we are at fault.
As most of our products are made specifically for Indian women size guide and the product material is slightly stretchable, we have experienced that sizing issues are almost minimal through customer feedback.
We understand that purchasing online, there is always a concern and doubt about the product quality and trust on the company, hence, as a customer centric company, we are obligated to provide you complete satisfaction if you are not satisfied with the product.
1 Step Solution for Product Returns & Exchanges -
Send us a mail on firstname.lastname@example.org within 7 days of the receipt of the product. That's it. We will do the rest.
(NOTE - 7 days are counted including the day you have received the product, if you generate return request on 8th day, WE WOULD NOT ENTERTAIN THE RETURN REQUEST)
Our Part -
Once we get the request on mail, we will process the return request and our courier partner will pick the product from your address (same as delivered address).
We request you to keep the product ready packed in the same delivered bag used for delivery.
Once we receive the product at our warehouse, the product is checked physically just to ensure it is the same product which was delivered against particular order ID.
Once checked, the amount is refunded to your bank account/wallet.
(NOTE - Please note that it might take 10-12 days maximum to receive the return product at our warehouse. Your patience is appreciated in those cases)
Exchange Policy -
For exchange policy, kindly check if the product you want to exchange is available on the live website. If yes, email us the product link url and size to get exchanged.
The exchanged product will be dispatched only when we receive the return product at our warehouse.
The entire process of exchange typically takes 10-15 days and in case you want the other product early, you can place the new order and we will generate a separate request for return pickup.
Please Note –
1) Return request submitted after 7 days will not be entertained in any circumstances.
2) Return request should be submitted on Email ID - email@example.com for return consideration.
3) All returned items must be in their original condition. Any items returned in any condition other than in that originally sent will not be eligible for exchange. The discretion rests with the company. In that case, the product is again sent back to the customer. The customer has to pay extra Rs 100 against the logistic charges to send the product back.
4) Once return request accepted from our company and return pickup request is generated (will be intimated on registered mail ID), the product should be handed over to our courier partner in next 2 days failing which the return pickup will be cancelled and product shall not be eligible for return.
Please co-operate with our policy in case of return of items. We want to ensure delightful experiences for our customers with our product and services keeping in view our company policies.